Frequently Asked Questions

How long will my order take to arrive?

Most orders are expected to arrive within 2–4 weeks after confirmation. Carrier delays, weather, customs and destination may affect the final delivery date.

Will I receive tracking information?

When tracking is available, it will be sent by email. Please allow several days for the carrier's first tracking update to appear.

Why did only part of my order arrive?

Some products may ship separately. Additional items can arrive in another package with a different tracking number.

Can I change or cancel my order?

Contact us as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed once processing or shipment has started.

What if my item arrives damaged or incorrect?

Contact us promptly with your order number, a description of the issue and clear photos of the product and packaging. We will review the situation and provide the appropriate next steps.

How do returns work?

Please review our Refund Policy for eligibility, conditions and instructions before returning an item.

How do I choose the correct product option?

Review the selected colour, size, dimensions and included items on the product page before checkout. Contact us if you need help understanding an option.